Privacy Policy

1. Information We Collect

a) Information you give us

• Account details - name, mobile number, email address and password when you register or log in.
• Booking details - pickup and drop addresses, travel date and time, trip type (airport, local, outstation), car type, number of passengers and any special instructions.
• Corporate booking details - employee ID, company name and reporting details, where your employer has an account with us.
• Payment information - amount, payment method and transaction reference. Card, UPI and net-banking credentials are entered directly on our payment gateway partner's page and are never stored on our servers.
• Communications - messages, feedback, complaints and reviews you send to us.

b) Information collected automatically

• Location data - with your permission, our mobile app collects the device's precise location so we can set your pickup point, match you with nearby drivers, show the vehicle on the map and calculate distance and fare. Drivers' apps share location while a trip is in progress. You can turn location permission off at any time in your device settings; some features will then stop working.
• Device and log data - device model, operating system version, app version, unique device identifiers, IP address, mobile network, crash logs and diagnostic data.
• Usage data - pages and screens viewed, features used, dates and times of access, and referring website.
• Cookies and similar technologies - see Section 8.

c) Information from other sources

• Your employer, if your travel is booked through a corporate account.
• Payment gateways and banks, confirming whether a payment succeeded or failed.
• Map, SMS and messaging providers used to deliver our Services.

2. How We Use Your Information

3. How We Share Your Information

We do not sell your personal information. We share it only as described below:

• Drivers and vehicle operators - your name, mobile number and pickup/drop location are shared with the assigned driver so the trip can be completed.
• Payment gateways and banks - to process payments and refunds.
• Service providers - hosting, SMS, WhatsApp, email, push notification, mapping and analytics providers who process data on our behalf under confidentiality obligations.
• Your employer - trip and invoice details for bookings made under a corporate account.
• Legal and safety - police, courts, regulators or other authorities where required by law, or to protect the rights, property or safety of our customers, drivers, staff or the public.
• Business transfer - if Siri Cabs is involved in a merger, acquisition or sale of assets, your information may be transferred, subject to this Policy.

4. Data Retention

We keep your personal information only as long as it is needed for the purposes above:

• Account and profile data - until you delete your account (see Section 6).
• Trip and invoice records - retained for up to 8 years as required by Indian tax and accounting law, even after account deletion.
• Support tickets and complaint records - up to 3 years after resolution.
• Log and diagnostic data - normally up to 12 months.

5. Data Security

We use reasonable technical and organisational safeguards to protect your information, including encrypted (HTTPS) transmission, access controls, hashed passwords and restricted staff access on a need-to-know basis. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your login credentials and OTPs confidential and tell us immediately if you suspect unauthorised access to your account.

6. Your Rights and Choices

• Access and correction - view and update your profile and booking details from your account, or write to us.
• Account and data deletion - you can request deletion of your account and associated data at any time. See our Account Deletion page.
• Withdraw consent - turn off location, notification, contacts or storage permissions from your device settings at any time.
• Marketing opt-out - reply STOP to promotional SMS/WhatsApp, use the unsubscribe link in emails, or email us at help@siricabs.com. You will still receive transactional messages about your bookings.
• Grievance - raise any privacy concern with our contact below; we respond within 30 days.

7. App Permissions

• Location - to set pickup, track the trip and calculate fare.
• Notifications - to send booking and trip updates.
• Phone - to let you call the driver or our support number with one tap.
• Camera / Storage - only if you upload a profile photo or a document for a complaint.

Permissions are requested when the feature is first used and can be revoked from your device settings.

8. Cookies

Our website uses cookies and similar technologies to keep you signed in, remember your booking preferences, and understand how the site is used so we can improve it. You can block or delete cookies through your browser settings; some parts of the site may not work correctly if you do.

9. Third-Party Links and Services

Our Services use third-party tools such as Google Maps, payment gateways and analytics services, and may link to other websites. Their use of your information is governed by their own privacy policies, and we are not responsible for their practices. We encourage you to read them.

10. Children's Privacy

Our Services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new "Last updated" date, and significant changes will be notified through the app or website. Continued use of the Services after an update means you accept the revised Policy.

12. Contact Us

For any question, request or complaint about this Privacy Policy or your data:

• Siri Cabs
• #105, Sri Ranganatha Building, Behind New RTO, KR Puram 3rd Main, Bangalore 560049, Karnataka, India
• Email: help@siricabs.com
• Phone: +91-6364778844